Warranty：

1 Introduction

Inspur warrants that all Inspur-branded hardware products offer a period of three（3） year warranty.This document describes Warranty Service, including a detailed description of various service-levels .

The warranty terms and conditions may vary by country, and some services and/or parts may not be available in all countries. For more information about warranty services in your country, contact Inspur technical support or Inspur local office.

2 Warranty Service

2.1 Service Overview

Type Duration

Remote Services 3 years

RMA Services 3 years

Onsite Services 3 years

2.2 Warranty Service Terms & Conditions

2.2.1 Remote Services

Inspur provides 24x7 remote service through Hotline, E-mail and Website. Through Hotline and E-mail Services, Inspur engineer help customers determine the cause of the malfunction and provide solution. Website service provides a number of resources to help customers resolve problems, and download the product manuals, drivers ,and latest Firmware.

Below is how to obtain our remote service

Type Description Response time

Hotline 1-844-860-0011(English)

1-646-517-4966(English)

86-800-860-0011(Chinese) Within 2hrs

E-mail [email protected]

Within 2hrs

Website http://www.bkyivo.tw/